Shipping policy

Shipping & Return Policy

Thank you for choosing us! We strive to get your orders to you as quickly and transparently as possible. Please find our official shipping and return guidelines below.

Shipping Policy

We work diligently to ensure your package is handled with care and dispatched promptly from our hub in New Delhi.

• Dispatch Time: All orders are processed and dispatched within 3–5 business days of order confirmation.

• Delivery Timeline: Once dispatched, estimated delivery time ranges between 3–9 business days.

• Regional Variations: Please note that the final delivery speed is dependent on the distance from New Delhi and the specific Pincode of the destination. Remote areas may experience the upper end of our delivery estimate.

Returns & Dispute Resolution

To ensure a fair resolution for any issues regarding your order, we maintain a strict policy regarding damaged or incorrect items.

• Mandatory Unboxing Video: To raise a dispute for wrong items, broken products, or missing goods, customers are required to provide a clear, unedited unboxing video.

  • The video should show the package seal being broken and a clear inspection of the contents.

• Dispute Validity: In the absence of an unboxing video, we reserve the right to decline claims regarding physical damage or missing items, as this documentation is essential for our internal investigation with our courier partners.

How to Raise a Concern

If you encounter an issue with your delivery, please contact our support team within 24–48 hours of receiving the package with your order number and the required unboxing footage.