Shipping and Returns

Shipping & Return Policy

Thank you for choosing us! We strive to get your orders to you as quickly and transparently as possible. Please find our official shipping and return guidelines below.

Shipping Policy

We work diligently to ensure your package is handled with care and dispatched promptly from our hub in New Delhi.

  • Dispatch Time: All orders are processed and dispatched within 3–5 business days of order confirmation.

  • Delivery Timeline: Once dispatched, estimated delivery time ranges between 3–9 business days.

  • Regional Variations: Please note that the final delivery speed is dependent on the distance from New Delhi and the specific Pincode of the destination. Remote areas may experience the upper end of our delivery estimate.

Returns & Dispute Resolution

To ensure a fair resolution for any issues regarding your order, we maintain a strict policy regarding damaged or incorrect items.

  • Mandatory Unboxing Video: To raise a dispute for wrong items, broken products, or missing goods, customers are required to provide a clear, unedited unboxing video.

    • The video should show the package seal being broken and a clear inspection of the contents.

  • Dispute Validity: In the absence of an unboxing video, we reserve the right to decline claims regarding physical damage or missing items, as this documentation is essential for our internal investigation with our courier partners.

How to Raise a Concern

If you encounter an issue with your delivery, please contact our support team within 24–48 hours of receiving the package with your order number and the required unboxing footage.

 

Refund Policy

We understand that plans can change. Please review our refund criteria below to see if your order qualifies for a return of payment.

1. Cancellation & Dispatch Status

The eligibility for a refund depends on whether your order has left our facility in New Delhi:

  • Before Dispatch: If your order has not yet been dispatched (within the 3–5 day processing window), a full refund is possible. Please contact us immediately to request a cancellation.

  • After Dispatch: Once an order has been dispatched, we are unable to process a refund or cancellation, as the package is already in the hands of our courier partners.

2. Damaged or Incorrect Goods

We take quality seriously. A refund is possible if your goods arrive damaged, broken, or if the wrong items were sent, provided the following condition is met:

  • Video Proof Required: As per our shipping terms, a clear unboxing video is mandatory. This video serves as the primary evidence for disputes regarding physical damage or missing items. Without this footage, we cannot authorize a refund.

3. Unserviceable Locations

In the rare event that your Pincode is not serviceable by our delivery partners:

  • If we are unable to find a reliable shipping route to your specific location after an order is placed, we will notify you and issue a full refund automatically.

Refund Process

Once a refund is approved (either due to a pre-dispatch cancellation, verified damage, or unserviceable pincode), the amount will be credited back to your original payment method. Please allow 5–7 business days for the transaction to reflect in your account.